We like our customers to be happy. If you're disappointed with any of our products, or the service you've received, we'd like an opportunity to put it right.
To give us your feedback, please write to us and include your address, phone number and email address so we can contact you easily.
Email:
We'll make every effort to resolve your complaint as quickly as possible, and let you know what's happening if the process takes longer than expected.
If your concern remains unresolved
We'll do our best to address your concerns within 28 days. The law allows up to 90 days to address superannuation or traditional trustee services complaints, and 45 days for other products and services. If we haven't responded within this time, or you're not satisfied with our response you can contact the Australian Financial Complaints Authority (AFCA):
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678 (free call within Australia)
Email: info@afca.org.au
Web: www.afca.org.au
AFCA is an independent body that provides a complaint resolution service free of charge to consumers.
This information is for accredited, qualified, institutional, wholesale or sophisticated investors only and is provided by Attos Financial and related entities and is only for information and general news purposes. It does not constitute an offer or invitation of any sort in any jurisdiction. Moreover, the information in this document will not affect Attos Financial’s investment strategy for any funds in any way. The information and opinions in this document have been derived from or reached from sources believed in good faith to be reliable but have not been independently verified. Attos Financial makes no guarantee, representation or warranty, express or implied, and accepts no responsibility or liability for the accuracy or completeness of this information. No reliance should be placed on any assumptions, forecasts, projections, estimates or prospects contained within this document. You should not construe any such information or any material, as legal, tax, investment, financial, or other advice. This information is intended for distribution only in those jurisdictions and to those persons where and to whom it may be lawfully distributed. All information is of a general nature and does not address the personal circumstances of any particular individual or entity.
The views and opinions expressed in this material are those of the author as of the date indicated and any such views are subject to change at any time based upon market or other conditions. The information may contain certain statements deemed to be forward-looking statements, including statements that address results or developments that Attos Financial expects or anticipates may occur in the future. Any such statements are not guarantees of any future performance and actual results or developments may differ materially from those projected in the forward-looking statements. This information is for the use of only those persons to whom it is given. If you are not the intended recipient, you must not disclose, redistribute or use the information in any way.
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A Corporate Authorised Representative (CAR 438891) of (AFSL 302538).
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